服务与支持TOPBAND eBike Systems - battery, IoT, controller, motor, charger, electric system

Common Questions

Which product does Topband make?

Answer： Topband produce a wide range of ebike system products including ebike battery pack, motor controller, motor, HMI display and charger.

How to check the product manufacturing date?

Answer： Product manufacture date is showed on the production serial number, which is normally printed on the surface of product shell.

How to contact Topband after-sales service team?

Answer： You can call our maintenance center or just leave us an email. We will reach out to you very quickly.

Catalogue

2024 Ebike Battery

The online preview download

2024 Ebike systems

The online preview download

2020 Catalogue

The online preview download

2021 Catalogue

The online preview download

Warranty Policy

Find service centers

China(Shenzhen)
+86-755-276 51888 Ext 6700

Europe
Schlesierweg13,53797,Lohmar,Germany

USA

Firstly, thank you very much for choosing Topband's series of products. We promise the following warranty services.

Warranty:

The warranty is limited to the first buyer or designated brand dealers in Europe, North America, Japan, Hong Kong, Macao, Taiwan and the mainland of China. For other regions, please contact your sales representative or email to service@topband.com.cn

Product warranty period:

In compliance with local laws and reasonable and normal use, if a valid E-bike purchasing invoice is not provided, the warranty period is 27 months from the manufacture date; if a valid car purchasing invoice can be provided, the warranty period is 24 months from the issuance date of invoice.

The warranty cannot be transferred to a third party. Other situations shall be handled in accordance with the agreement between the two parties.

Warranty exclusion clauses:

1. The product is modified, retrofited or repaired without authorization;

2. Used for commercial activities including but not limited to leasing, sublease, and competition;

3. The damage caused by the following reasons: including but not limited to accident, negligence, improper transportation, improper storage or other abnormal use;

4. Accidental damage caused during transportation;

5. Damage caused by unreasonable user configuration or unauthorized modification of related accessory parameters;

6. Damage caused by force majeure;

7. The damaged parts were purchased by Topband in accordance with the buyer's requirements;

If you have any questions, please contact the after-sales service center.

Email: service@topband.com.cn

Company mailbox

ebike@topband.com.cn

Information Hotline

+86-755-27651888 Ext:6700